Resident Support Programme

Tuesday 30th June 2020

Resident Support Programme

Creation's Resident Support Team offers one to one support to residents living on the Aylesbury estate. We help households who are going through a difficult time. We work in a positive and supportive way to get the best result for the individual.

What We Do

At any one time, we are working with around 80 residents on the Aylesbury estate. This includes secure tenants, people living in temporary accommodation, private tenants, freeholders and leaseholders. We offer advice, information, practical support and advocacy.

Our casework service is provided on a one to one basis, which means we are free to tailor the service to the individual needs of the person or people we are working with. The service is free and confidential and open to anyone living on the Aylesbury estate.

The Practical Support We Offer

We help residents fill in forms and make phone calls on their behalf, often mediating with organisations such as benefits agencies, energy companies and landlords. We have also helped with family mediation and intervention, where it helps to involve someone impartial.

Assisted bidding: A lot of the people we work with do not use (or do not have access to the internet) so they can feel disempowered, particularly when it comes to bidding for a new home or logging onto benefit systems. We offer assisted bidding in the office or at home.

Assisted Viewings: Going with people to look at potential new homes offers reassurance and helps people to think practically about how a property would work for them. It also takes some of the stress out of looking. We can even arrange transportation to and from a viewing.

Packing and Settling in: Additional support with packing is available for those people that require it. We also support families with settling into their new homes for 3 to 6 months after they move.

How we work

For us building relationships and trust is the most important part of the Resident Support Team work. We work in a positive, non-judgemental and supportive way to get the best result for the individual.

Access to our Services

There is no age limit to the people we work with, it is open to anyone on the Aylesbury estate, who feels that they need some additional support. We receive referrals from other organisations including social services, housing officers and day care centres. But people can also refer themselves.

Sometimes we may have to refer a resident to a more specialist organisation, but we will always make sure that you are provided with the right information and that you get the assistance you need.

Our Impact

Over 95% of our clients rate the resident support team as either excellent or good. Here are some of their comments we have received.

“The day I found Creation was a great day. I had a warm welcome and everyone was so friendly. When we pass now, my children always wave to the office because they know it so well. I didn’t know the Aylesbury estate before I was moved here, but now I am so happy that I live here.” Florence

 “The Resident Support Programme was excellent, Natasha was very supportive and helpful, and she advised me on my rights and the service available to me. She helped me to organise my move and she organised for Creation to support me with packing my belongings.” Ronald

“I felt so lonely doing it all by myself; these days it’s all press 1 for this and 4 for that, it is so confusing. I was so happy to meet Creation and all the support they gave me, they took away a lot of stress.” Sam

Need Support

If you feel that you could benefit from the help of the resident support team, then call us today on  0207 7038923 or come into the office on Beaconsfield Road.